Microsoft Dynamics CRM 4.0 Enterprise Server

Dynamics CRM 4.0 is a CRM (customer relationship management) server application designed to run on Windows Server 2003 Standard, Enterprise, or Web Edition in conjunction with Exchange Server, Standard or Enterprise editions. Dynamics CRM provides users with a shared database of customer records and communications, ensuring that all departments have access to up-to-date customer information, as well as a unified system for scheduling contact with customers and other CRM duties.

Enterprise Server is one of three editions Dynamics CRM 4.0. Workgroup Server and Professional Server offer the same features and the Enterprise Server also supports multiple, distinct CRM databases on a single server.

Users can access and work with Dynamics CRM customer records and reports through an Outlook toolbar or by using Internet Explorer to access a customized, internal Web site. Reports are available with on-demand, scheduled, or event-based delivery, and can be generated by users without IT assistance.

Users can integrate contacts, emails, tasks, appointments, or OneNote notes with the appropriate customer records; track email correspondence; and schedule and automate tasks such as customer contacts. Replies to tracked emails are automatically tracked as well, allowing users to quickly see all pertinent correspondence with or about a customer. Contact can be assigned for customers personally or in groups; and can be scheduled individually, recurrently, or as triggered by other events.

Both the Web and Outlook interfaces are highly customizable. Access rights and interface settings can be set at all levels and departments so that personnel can access records in an appropriate and intuitive form.

Dynamics CRM supports SQL Server Mirroring, which ensures that a backup copy of the database is consistently available in case of damaged files.

Additional Information: For a rundown of the available editions of Dynamics CRM 4.0 and licensing alternatives, see the Guide to Dynamics CRM 4.0 Editions and Licensing.

Acquiring Media: Installing this product requires a license key and installation media. If you don't already have it, please request the free installation media when prompted during checkout. No physical product will be sent unless you request the installation media. After your order is processed, instructions for obtaining the license key will be sent to your organization email address.